ABOUT EMPIRE PHARMACY
Will you help us to help you?
We would like you to tell us what you think about the service we provide at this pharmacy.
If you have any comments, suggestions or complaints please speak to a member of staff.
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you. We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist will give you further information.You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
Your local PALS is:
University Dental Hospital of Manchester
Tel: 0161 276 8686
Higher Cambridge Street
An independent advocacy service is available to provide you with support for you if you are making, or thinking of making, a complaint about your NHS care or treatment. You can find out more at www.nhscomplaintsadvocacy.org.
The local office is at:
NHS Complaints Advocacy Walsall Offices 21 & 26 Evans Easyspace Ltd Direct 2 Industrial Estate, Roway Lane Oldbury B69 3EG.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
USUAL OPENING HOURS
Monday 08:00 to 19:00
Tuesday 07:00 to 22:00
Wednesday 08:00 to 19:00
Thursday 07:00 to 22:00
Friday 08:00 to 19:00
Saturday 09:00 to 10:30
This is an opportunity for our pharmacist to discuss and review the medicines you are taking to ensure you are using them correctly and getting the maximum benefit. We will explain clearly and simply, without any medical jargon, what they are for and the conditions they treat and identify any possible side effects that you may be experiencing. We will listen to you and any problems you are having with your medicines, provide advice and support and if necessary contact your Doctor to discuss any issues that arise from our conversation.
An MUR can help:
- improve your understanding of the medicines you are taking;
- highlight problematic side effects and propose solutions where appropriate;
- improve adherence
- reduce medicines wastage, usually by helping you only order the medicines you need
Our pharmacist may be able to conduct an MUR over the telephone or for eligible patient
It is important that you take the right dose of your prescribed medicines at the right time each day to get the most from your medicines to control your condition(s) as much as possible. This can sometimes be difficult if you take more than one medicine. One way in which this can be made easier is for your medicines to be supplied in a Monitored Dosage System, which provides you with a separate compartment for each dosage time of the day.
A monitored dosage system (MDS) is a medication storage device designed to simplify the administration of solid oral dose medication, especially for those on multiple medications. It aims to address the issues of difficulty accessing medication due to sight impairment or other disability and/or forgetfulness.
MDS devices are usually a variation on the design of a box or a blister pack, divided into days of the week with several compartments per day to allow for the different timing of doses such as breakfast, lunch, dinner and bedtime.
Our Pharmacist can help identify which patients this type of system would be suitable for.
MDS may be suitable for patients in the following circumstances:
- You struggle to organise medications and find it difficult to remember to take them at the correct time each day
- You have a large number of medications to take each day
- You find it difficult to remove medication from its packaging
- You have a carer who helps you to ensure you take your medicines correctly.
Ask a member of our pharmacy team about whether this service would benefit you or whether there is another course of action, which may be of more help.
You can have a free NHS flu Jab at our pharmacy:
- If you are 50 years of age or over before 31 March 2022.
- If you are pregnant
- If you are a carer
If you have certain medical conditions including:
- Chronic Respiratory Disease
- Heart Disease
- Kidney Disease
- Liver Disease
- Neurological Disease
When you are prescribed a new medicine by your doctor our pharmacists can offer support and advice to ensure you take the new medication as prescribed without suffering any unwanted side effects or explain any further questions you may have. We usually do this by keeping in contact with you during the first 4 weeks of your new medicine being prescribed.
The service is only available for people living in England, and only for those who have been prescribed a new medicine for the conditions listed:
- chronic obstructive pulmonary disease (COPD)
- type 2 diabetes
- high blood pressure
- people who have been given a new blood-thinning medicine
The NMS can help:
- improve your adherence (taking your medicines correctly) which will generally lead to better health outcomes
- increase your engagement with your condition and medicines, supporting you to make decisions about your treatment and self-management
- reduce medicines wastage
- reduce hospital admissions due to adverse events from medicines
No appointments needed, easily accessible location and just a quick consultation, we ensure a hassle free service to all our patients. Simply walk in and ask to speak to our friendly and professional pharmacist about the morning after pill.
Our pharmacist will need to see the person that the emergency contraception is intended for, and will need to ask a few questions regarding the patients’ medical history. This is done in the privacy of our consultation room and everything discussed is in complete confidence. The sooner you come to our pharmacy to take the morning after pill, the greater the chances of avoiding pregnancy.
If the Pharmacist feels like Levonelle One Step is not suitable for you, they will not give you the morning after pill, but advise you to see your health care professional.
We are one of the few pharmacies that are able to provide the morning after pill free of charge to patients who are aged 24 and under, and who meet the NHS criteria. Alternatively, the pill can be purchased privately from our pharmacy in Camden.
About Emergency Contraception (Levonelle One Step) –
When it comes to sex, even if you’ve taken precautions, sometimes things don’t quite go to plan. Accidents happen with contraception and things go wrong all the time. You may even just be worried that your contraceptive pill hasn’t worked. If you’ve had unprotected sex or you’re worried about contraception failure, here is some of the information you need to know about Levonelle One Step –
– Levonelle One Step is an emergency contraceptive that can be used within 72 hours (3 days) of unprotected sex or if your contraceptive method has failed.
– There is one white tablet in the pack and it is most effective when taken within the first 12 hours
– The tablet contains a hormone called Levonorgestrel.
– Levonelle One Step is thought to work by stopping your ovaries from releasing an egg or by preventing sperm from fertilising any egg that may have already been released
– If you are over 16 you can get Levonelle One Step over the counter at our Pharmacy
– If you are under 16 you cannot buy Levonelle One Step at the Pharmacy, you need to visit your GP or a Walk-In centre
– Levonelle One Step works to prevent a pregnancy becoming established, it does not work if you are already pregnant
– You should only use Levonelle One Step in emergencies, not as a regular form of contraception
Please note, there are other emergency contraceptive options available through your doctor or at a Walk-In centre.
If you do have any questions or require any further information please do not hesitate to contact us.
We can collect your prescription from selected local surgeries and have it ready for collection
If you require additional advice and support from other health professionals, social services, or support organisations, our friendly Pharmacy team can assist you by giving you their contact details.
This test takes 30 minute and done in the pharmacy £60