COMPLAIN
EMPIRE PHARMACY
Will you help us to help you?
We would like you to tell us what you think about the service we provide at this pharmacy.
If you have any comments, suggestions or complaints please speak to a member of staff.
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
Our Complaints Manager will give you further information.
You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services. Your local PALS is:
University Dental Hospital of Manchester
Tel: 0161 276 8686
Higher Cambridge Street Manchester
M15 6FH
An independent advocacy service is available to provide you with support for you if you are making, or thinking of making, a complaint about your NHS care or treatment.
You can find out more at www.nhscomplaintsadvocacy.org
The local office is at:
Carers Federation ICAS (independent complaints advocacy service) 0808 801 0390
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.